You have the option to either place your order directly through our secure trade portal website or to fill out our Trade Order Form card and we will process the order for you.
Our preference is for the order to be created via our website as it then gives you an immediate order number. It’s also easier and more accurate than filling in an order card which we then need to enter into our systems.
All we ask is that any ashes sent to us are clearly marked with the name of the deceased and are accompanied by either a handwritten Order Form or a printed copy of your website order.
Don’t forget we’re here to help. If you need assistance with an order just give us a call or send us a message.
Log into your Trade Account and place the order on behalf of your customer.
Alternatively give us a call and one of our friendly team will create the order for you.
Send the Ashes and signed Order Form back to us.
If you have chosen to pay on account an invoice will be sent 30 days after the jewellery has been created and delivered.
Once we receive the ashes back to our workshop we will start creating your customer's jewellery.
We’ll also send you an email confirming safe receipt.
We’ll let you know when your customer's jewellery is ready.
We dispatch using a next working day courier and tracking information will be emailed to you. A signature will be required.
Your customer's jewellery will be beautifully gift-wrapped and will contain a warranty certificate and care instructions, along with any unused ashes.