Trade Ordering Process
You have the option to either place your order directly through our secure trade portal website or to fill out our Trade Order Form card and we will process the order for you.
Our preference is for the order to be created via our website as it then gives you an immediate order number. It’s also easier and more accurate than filling in an order card which we then need to enter into our systems.
All we ask is that any ashes sent to us are clearly marked with the name of the deceased and are accompanied by either a handwritten Order Form or a printed copy of your website order.
Don’t forget we’re here to help. If you need assistance with an order just give us a call or send us a message.
The Trade Ordering Process
Step 1 - Place your order
All Jewellery orders are to be placed on your Trade Portal before sending in anyprecious content to EverWith HQ. Log into your account and place your order onbehalf of your client. Choose the ‘payment on account’ option to benefit from30 day terms and don’t forget to apply your discount code!
Step 2 - Send your order
- Place 1 teaspoon of ashes or a lock of hair / fur per jewellery piece into the EverWith resealable plastic bag
- Write the name of the deceased and EW-XXXXX-TRADE reference on the EverWith resealable plastic bag.
- Print and sign a copy of your Order Confirmation Form and send this with your plastic bag in the prepaid padded envelope to EverWith HQ
Step 3 - Jewellery production
Once your order has been physically processed your Trade team will confirm receipt by email and your order will enter our production queue in line with to our current lead times.
Step 4 - Quality control and dispatch
We will send you an email once your order has passed through Quality Control. This will be followed by Courier tracking information and your order will be with you next working day ready for you to check your order.
Step 5 - Receiving your order
Your order will be beautifully wrapped by your jeweller, presented in a gift bag with a Certificate of Authenticity and warranty card ready for your Family.
