Please give us a call on 01452 379379 as soon as you’re ready to place the order and your Trade team will assist you – once you’ve done it once you’ll find it really user-friendly!

A couple of troubleshooting checks and if there is still a problem, call your Trade Team on 01452 379379!

1. The front of your brochure must state Trade September 2025. If you have an old brochure you will need to order new ones at the top of the Trade Portal under ‘Order Supplies’.

2. Please check you are reviewing the pricing on the Trade Portal here and not the retail website.

We provide you with an EverWith resealable plastic bag and a teaspoon and ask that you place a teaspoon of ashes per jewellery piece – ideally, please place multiple teaspoons of ashes into the same bag. A lock of hair or fur will suffice for a jewellery piece. Everything we do not use will be returned discreetly in a padded envelope with your jewellery order.

Once we have physically processed your package, the Trade team will email to confirm safe receipt of ashes. Upon receipt, we work on approximately 10 working days for in-stock sterling silver items and an 8-week lead time for 9k gold pieces.

You will be regularly updated throughout the whole ordering process, letting you know clearly when ashes or precious contents have been received, when your order has been placed into production, as well as receiving confirmation of full tracking details when your has been through quality control and your order has left our Head Quarters. If your Family has called for a further update, please send an email to trade@everwith.co.uk and ensure your EW-XXXXX-TRADE number is in the subject line and we will get back to you shortly.

We provide you with an EverWith resealable plastic bag and a teaspoon and ask that you place a teaspoon of ashes per jewellery piece – ideally, please place multiple teaspoons of ashes into the same bag. A lock of hair or fur will suffice for a jewellery piece. Everything we do not use will be returned discreetly in a padded envelope with your jewellery order.

For an additional £20.00 diamond dust can be added to the jewellery piece.

• Diamond dust is the last layer that is added to the jewellery. It is not a glitter or sparkle. Its visibility can depend on the design you choose, resin colour, and the ashes themselves.
• A useful tip when describing what diamond dust does: ‘Diamond dust is an additional enhancement to the piece, but it is not there to detract from the ashes / precious contents’.

Absolutely.

We offer 12 x standard set colours that are uniquely mixed in-house to provide originality and these are printed on your display stand however we do get lots of enquiries regarding matching a specific colour.

You will still need to select one of the standard colour options when you make the order on your portal first.

Once you have placed the order, simply email us with your order number in the subject, along with a colour swatch – this might be a photo provided by a Family or a screenshot of a colour that you might find online. You can also include a swatch in the post with your order if they have provided something physically and we will return this with your completed order.

If you have a jewellery piece with 2 or more resin chambers, you will only be able to select one lead colour on your online order. Once you have proceeded to checkout you will see an additional notes section. Please provide as many additional notes as you need to!

It costs £39 for an engraving. Please note the number of characters able to be engraved varies depending on the jewellery piece chosen by customer due to the size and space available. You’ll find the character allowance for each piece in the brochure by the product and on the Trade Portal. All character allowances include spaces. It is possible to have a ♡ symbol but no other emojis.

We use a highly specialised Polymer resin which is UV resistant. This means that it will not discolour over time even if exposed to direct sunlight. This unique resin will not crack or smash, and it comes in a choice of twelve colours. The final form is made up of several layers of coloured resin mixed with ashes. The final layer is a super-hard transparent one which protects all the other layers. Once made, the ashes are permanently sealed within the resin and cannot be removed. They will remain securely in place and visible forever. We work with resin due to its strong endurance quality, as well as the flexibility it offers when working with a variety of precious contents. Using resin means we can work with all different shapes which allows us to work with a great number of pieces. The only content we are unable to work with is liquids, as it weakens the overall composition and quality of resin.

Please note the number of characters able to be engraved varies depending on the jewellery piece chosen by customer due to the size and space available. You’ll find the character allowance for each piece in the brochure by the product and on the Trade Portal. All character allowances include spaces. It is possible to have a ♡ symbol but no other emojis.

Our fonts are as below – when you place your order online, the engraving section on the product page will bring these options up so your Family can see the font type.

Times New Roman – a very standard font

Monotype Corsiva – a slightly italic font

Allura Regular – a squiggly font!

We mostly receive digital fingerprints from our Trade Partners and we request that these are uploaded to their order at the time and our Engraving Team will then confirm or reject based on the quality of the print.

Our tips on sending in fingerprints:

• When taking a print, this should be uploaded as quickly as possible to get the best clarity

• Ideally these are sent to us digitally using a scanner or a high-quality phone camera

• The closer to the print the image is taken, the better resolution we will receive

• We can provide inkless print kits with instructions, simply email trade@everwith.co.uk

• It’s really important that there are visible black and white lines • If you are unsure of the quality, please email trade@everwith.co.uk and we will seek confirmation from the Jewellery team

If your customer has already scattered or departed with their loved ones remains our Jewellers have experience of creating various pieces that contain other precious contents. For example:

• Sand (Favourite Beach)

• Fibre or Thread (Favourite Clothing)

• Pressed or Dried Flower Petals (Celebrations or Ceremonies)

• Soil (Favourite Garden)

If they have another suggestion, please run this past us before confirming an order so that we can seek advice from our Jewellery team. As long as it is a solid material we will be able to do something – liquids is not possible.

A couple of troubleshooting checks and if there is still a problem, call your Trade Team on 01452 379379!

1. The front of your brochure must state Trade January 2025. If you have an old brochure you will need to order new ones at the top of the Trade Portal under ‘Order Supplies’.

2. Please check you are reviewing the pricing on the Trade Portal here and not the retail website.

For an additional £20.00 diamond dust can be added to the jewellery piece.

• Diamond dust is the last layer that is added to the jewellery. It is not a glitter or sparkle. Its visibility can depend on the design you choose, resin colour, and the ashes themselves.
• A useful tip when describing what diamond dust does: ‘Diamond dust is an additional enhancement to the piece, but it is not there to detract from the ashes / precious contents’.

It costs £39 for an engraving. Please note the number of characters able to be engraved varies depending on the jewellery piece chosen by customer due to the size and space available. You’ll find the character allowance for each piece in the brochure by the product and on the Trade Portal. All character allowances include spaces. It is possible to have a ♡ symbol but no other emojis.

We will provide a kit of you select the ‘no fill’ option. We provide a tiny funnel that will make inserting the ashes easy and with the special screwdriver we include you will find removing and reinserting the screw which seals the inner chamber to be simple. Please note that it will be the most token amount of precious content that can be placed in the self-fill jewellery.

Should you wish we can fill the Jewellery instead for an additional charge of £20.

We do not recommend hair to be placed in self-fill pendants or charms.

We are only able to provide one free of charge stand per location due to the costs involved and time and effort that goes into the creation of our beautiful display stands by our incredible jewellery team who also create your orders for your Families. Should you wish to have an additional stand at your location, you can order one in the ‘order supplies’ section and we ask for a £250 contribution towards the cost of the jewellery and stand.

Please note that we only provide pet-specific stands to our Partner Pet Crematoria and Vets. Any requests for pet-specific stands that do not meet this criteria are cancelled.

It is however useful to know that hair and pet fur can be placed in any of our jewellery pieces.

No problem at all. Please click on the ‘order supplies’ button at the top of the Trade Portal and select the items you need. This request will then go straight to our Warehouse team. We do review stationery orders and keep requests in line with sales made to ensure there is enough supplies available for all Partners so if a large request is put through, your order may be edited.

We are only able to provide one free of charge stand per location due to the costs involved and time and effort that goes into the creation of our beautiful display stands by our incredible jewellery team who also create your orders for your Families. Should you wish to have an additional stand at your location, you can order one in the ‘order supplies’ section and we ask for a £250 contribution towards the cost of the jewellery and stand.

Please note that we only provide pet-specific stands to our Partner Pet Crematoria and Vets. Any requests for pet-specific stands that do not meet this criteria are cancelled.

It is however useful to know that hair and pet fur can be placed in any of our jewellery pieces.

Please note that we only provide pet-specific stands to our Partner Pet Crematoria and Vets. Any requests for pet-specific stands that do not meet this criteria are cancelled.

It is however useful to know that hair and pet fur can be placed in any of our jewellery pieces.

We provide you with an EverWith resealable plastic bag and a teaspoon and ask that you place a teaspoon of ashes per jewellery piece – ideally, please place multiple teaspoons of ashes into the same bag. A lock of hair or fur will suffice for a jewellery piece. Everything we do not use will be returned discreetly in a padded envelope with your jewellery order.

It is possible to have the ashes of two loved ones in our Jewellery pieces. A customer can choose to mix ashes and place these in 1 resin chamber or keep ashes separate and place ashes in 2 or more resin chambers where possible. If providing multiple sets of ashes / hair / fur, please ensure the name of the deceased and the order number is on each bag provided and if there is a specific colour request too, you can write this instruction on the bag and in your ‘additional notes’ section when you make the order on the Portal.

If your customer has already scattered or departed with their loved ones remains our Jewellers have experience of creating various pieces that contain other precious contents. For example:

• Sand (Favourite Beach)

• Fibre or Thread (Favourite Clothing)

• Pressed or Dried Flower Petals (Celebrations or Ceremonies)

• Soil (Favourite Garden)

If they have another suggestion, please run this past us before confirming an order so that we can seek advice from our Jewellery team. As long as it is a solid material we will be able to do something – liquids is not possible.

All unused ashes, hair and other precious contents are fully returned to you in a discreet padded envelope along with your jewellery order, we will never withhold any remaining contents.

We understand that the time taken from initial ring sizing to receiving their order can be some time – especially if the order is on a gold lead time. During this time your Family can experience weight loss/gain due to the complex grieving process.

• If your customer receives their order and would like their ring taken up or down a size, simply take the new ring size from your customer using the EverWith blue ring sizer provided • Please email trade@everwith.co.uk with the EW-XXXXX-TRADE number in the subject and the Trade team will arrange for the ring to be returned (with a small amount of ashes / precious contents) and re-sized for the customer. Please note re-sizing currently takes 20 working days.

• The maximum we are able to re-size the original ring is two sizes up or down.

Every jewellery piece comes with a 12 month warranty certificate and a jewellery care slip. You’ll find more information about our jewellery care guide here: https://trade.everwith.co.uk/pages/jewellery-care-refurbishment

• If in the unfortunate event your client is unhappy with their piece of jewellery, we ask that you take photos of the piece and email trade@everwith.co.uk with your EW-XXXXX-TRADE number in the subject with information regarding the issue.

• Our team will then be able to advise on the best course of action. In most cases we would ask that you send the piece of jewellery back to us alongside additional ashes so that our specialist in-house team can refurbish or repair the piece for your customer.

• Once a warranty has expired, all works are charged at £59.

We use a highly specialised Polymer resin which is UV resistant. This means that it will not discolour over time even if exposed to direct sunlight. This unique resin will not crack or smash, and it comes in a choice of twelve colours. The final form is made up of several layers of coloured resin mixed with ashes. The final layer is a super-hard transparent one which protects all the other layers. Once made, the ashes are permanently sealed within the resin and cannot be removed. They will remain securely in place and visible forever. We work with resin due to its strong endurance quality, as well as the flexibility it offers when working with a variety of precious contents. Using resin means we can work with all different shapes which allows us to work with a great number of pieces. The only content we are unable to work with is liquids, as it weakens the overall composition and quality of resin.

You will be regularly updated throughout the whole ordering process, letting you know clearly when ashes or precious contents have been received, when your order has been placed into production, as well as receiving confirmation of full tracking details when your has been through quality control and your order has left our Head Quarters. If your Family has called for a further update, please send an email to trade@everwith.co.uk and ensure your EW-XXXXX-TRADE number is in the subject line and we will get back to you shortly.

Once you have proceeded to checkout you will see an additional notes section. Please provide as many additional notes as you need to! Once we have physically processed your package, the Trade team will email to confirm safe receipt of ashes. Upon receipt, we do work on approximately 10 working days for in-stock sterling silver items and an 8-week lead time for 9k gold pieces. We cannot guarantee anything faster than these lead times but we will endeavour to do so and we’ll let you know once we have your package of what is possible – we would hate to disappoint. Please note that the ‘Fast-track’ option on the Trade Portal is not an operating function. Any fast track orders received will have the charge refunded.

Once your order has been completed by your jeweller, you will be provided with a confirmation email of dispatch from EverWith HQ along with DPD tracking information which will go live once they’ve collected the package from us.

We do! You’ll find it here: https://trade.everwith.co.uk/pages/brochure. It is also possible to download a PDF copy of it.

We do! You’ll find everything you need in our Trade toolbox here: https://trade.everwith.co.uk/toolkit

We would be delighted to support. A training session with the Trade Team is designed to boost your knowledge and confidence in selling the EverWith products and ensure you know all the options available to your Families with our flexible range designed to be cost-effective. We know you’re super busy so we offer a couple of options on our EverWith Training Academy page: https://trade.everwith.co.uk/pages/everwith-training-academy

- Click on the calendar dropdown and choose between ‘online only’ for a 30 minute Microsoft Teams session or ‘onsite at EverWith HQ’ if you would like to visit for the grand tour, training and a free lunch!

- If none of the timings suit for an online session, please let us know and we’ll accommodate with a separate 1:1 online session at a time that suits you.